All our products are handmade and hand-painted in Morocco. They are therefore never completely identical. Small flaws are not flaws, but part of the charm of handmade. Each piece is therefore unique!
Product colors can also be different on two separate orders, so it's best to order your tableware all at once.

Our E-shop offers two types of collections:
-Permanent collections: our best-sellers, available all year round.
-Capsule collections: created each season, they regularly change shape and color, adding that creative, trendy touch we love.

All bank details entered on our site are secured and encrypted using SSL protocol. No payment data is stored on our server.
The payment methods authorized on our eshop are:
- Credit card (Visa / Mastercard /) via Payzone
- PayPal, Bank transfer or Credit note if you have one.

To redeem your credit, simply enter the code in the "Discount coupon / Credit " box in your shopping cart.

Because our products are handcrafted, the dimensions indicated on our product sheets cannot be respected to the nearest millimeter.
The objects are sized by the hands of our craftsmen, and of course each of them takes care to respect the measurements given in the specifications.

The basics from our permanent collections will always be restocked, but the capsule collections are seasonal, so it's best to order them quickly if you have a crush!
You can however contact us by e-mail if you're looking for a particular product. If it's in stock in our Marrakech boutiques, we can ship it to you under certain conditions, so don't hesitate to let us know your requirements.

Our parcels leave from France and are delivered worldwide! Here are the estimated delivery times (number of working days, excluding public holidays and customs clearance):

- France / Europe: 4/7d
- Asia/USA: 7/9d
- Africa: 7/9d
- Oceania: 10/12 days

It is imperative that you notify the carrier directly of any visible damage to your parcel upon receipt.
If in doubt, open your parcel in front of the carrier, who is authorized to stay 15 minutes to check that nothing is broken, so that the damage insurance can be activated.
Any damaged parcel with broken items that has not been checked with the carrier upon receipt will not be reimbursed.

These costs will be charged to you according to the regulations in force in your country.
In France and Central Europe, no tax will be charged. If you are in Morocco, no import tax will be charged.

If you are not satisfied with your purchases, you have fourteen days after receipt of your order to return them to us in their original packaging, in order to facilitate validation of your return by the logistics company.
Here's how to proceed:
1-Please send your return request by email: [email protected]
2-Place your items in the original packaging
3-Return your items at your own expense to the address provided by our teams.
4- send the tracking number of the parcel to our after-sales service
We do not do standard exchanges.
For a new size, another model or another color, simply place another order on the E-shop.

Returns are at your expense from France, Europe and the rest of the world.
A logistics processing fee of 2€ will be deducted from your refund.

If you notice that one or more items are damaged or broken when you receive them from the carrier, please fill in the carrier's delivery note to explain the problem and contact our after-sales service by e-mail at : [If no mention is made on the delivery slip, no claim directly linked to the condition of the parcel can be accepted a posteriori. Customers are required to open and check the condition of goods received at the time of delivery.

Chabi Chic acts as a third party to validate the non-conformity.
If the non-conformity is confirmed, we can send you back a conforming replacement product or you can choose to be reimbursed for your purchase.
We remind you that our products are 100% handmade, which means that the asperities you find should not necessarily be considered as defects, as well as the dimensions and colors that may vary slightly from one product to another.

Our customer service department can be contacted by e-mail from Monday to Friday, 9am to 6pm, at the following address: [email protected]
We will get back to you within 48 hours.